former Associate Director of Retention Marketing •

10 years of experience •

worked at Klaviyo •

former Associate Director of Retention Marketing • 10 years of experience • worked at Klaviyo •

With over 10 years of experience in e-commerce, retail, and digital marketing—including time at Klaviyo and leading retention strategy at a top agency—I know what it takes to turn one-time buyers into loyal customers. Whether you need help with Klaviyo and Attentive, your reputation management or loyalty program, or a full retention strategy, I’ll create a custom approach that works for you and your brand. Let’s grow your customer relationships and revenue together!

“Miranda’s knowledge of email and SMS marketing platforms, and her broad experience with e-commerce websites and tactics, benefited [us] and the retention marketing team with which she collaborated.”
— Director of Retention marketing at well renowned Global Digital Marketing Agency

Services

Email & SMS Marketing

I offer tailored email and SMS marketing services to help businesses increase customer engagement and retention. From Klaviyo and Attentive management to custom campaign and flow creation, I design strategies that drive conversions and build lasting relationships.

Online Reputation Management

I help businesses build trust and credibility. From generating and responding to customer reviews to improving brand perception, we ensure your business stands out in a positive light.

and more!

  • My Klaviyo and Attentive Account Audit helps you optimize your email and SMS marketing performance by identifying gaps, inefficiencies, and opportunities for growth. I’ll review your account setup, list health, automation flows, campaign performance, and segmentation strategies to ensure you’re maximizing engagement and revenue. You’ll receive a detailed report with actionable recommendations to improve deliverability, conversion rates, and customer retention.

  • Service helps you automate and personalize your email marketing to drive more revenue and customer engagement. I design high-performing flows tailored to your brand, including welcome series, abandoned cart recovery, post-purchase follow-ups, and more. With strategic segmentation, compelling content, and data-driven optimization, I ensure your automated emails and texts nurture leads and retain customers effectively.

  • My Klaviyo Email Campaign Creation service helps you craft engaging, high-converting emails that drive sales and customer loyalty. From promotional blasts to product launches and seasonal campaigns, I design and optimize every element—copy, design, segmentation, and send strategy—to maximize performance. Whether you need a one-time campaign or ongoing management, I ensure your emails reach the right audience and deliver results.

  • I provide expert guidance whenever you need help navigating Klaviyo’s features and optimizing your email marketing. Whether you're troubleshooting an issue, setting up advanced segmentation, or refining your automation flows, I offer real-time support to keep your campaigns running smoothly. Let me help you with the tough stuff so you can focus on growing your business.

  • I offer Klaviyo Training for Teams to equip your team with the knowledge and skills to maximize Klaviyo’s potential. I provide hands-on training tailored to your business, covering everything from list segmentation and automation flows to campaign strategy and performance analysis. Whether your team is new to Klaviyo or looking to refine their expertise, I offer practical guidance to help you drive better results and scale your retention marketing efforts.

  • This service helps you build and maintain a strong online reputation. I assist with generating authentic reviews, responding to customer feedback, and optimizing your profiles to enhance credibility and visibility. By proactively managing your brand’s presence on these platforms, I help you attract more customers, improve trust, and stand out from the competition.

Packages

Brands I’ve
Worked With

“Showing a strong talent for project management and delegation, Miranda implemented the marketing calendar ideation and execution for numerous brands—from large multi-million dollar companies to newly launched start-ups in competitive fields.”
— Director of Retention marketing at well renowned Global Digital Marketing Agency

  • "It's rare that you come across standout talent like Miranda. I was particularly impressed by Miranda's ability to handle multiple tasks handed to her."

    — Michael-Rey, former colleague at Unibail-Rodamco-Westfield

  • "Miranda proved to be a valuable team member with a high technical understanding and capabilities, organizational talent, and excellent client management skills."

    — Emily, former manager at well renowned Global Digital Marketing Agency

  • "[Miranda] does not shy away from difficult problems or situations and always resolves them by putting the customer first."

    — Charlotte, former colleague at Klaviyo

  • "Any team would be lucky to have Miranda as a leader, role model, and example for achieving high quality results with a purpose."

    — Danielle, former colleague at Klaviyo

  • "Miranda is hungry to learn, has an innovative mindset, and is tenacious. I would welcome the opportunity to work with her again! "

    — Maral, former colleague at Unibail-Rodamco-Westfield

  • "Miranda is a true leader, with a passion for improving processes and efficiencies. Her innovative ideas drive success for her team at an exponential rate."

    — Danielle, former colleague at Klaviyo

Book a Free Consultation

Retention Marketing Case Study

I’ve worked with Luggage Superstore Ltd. UK in various capacities for the past three years. I have helped bolster their retention marketing program and grew their Klaviyo attributed revenue over 66%+ during this time. We launched a reviews program, the SMS channel, boutique customer segmentation, and various automations to increase revenue.

Example Campaign Results

Lead Generation

Searchspring Implementation

Reviews.io Implementation

A/B Testing

Flow Creation

Sample Client Designs

Upskill your team with a personalized Microsoft Excel basics course

This is a bonus offering for teams of 3+ people who want to level up their skills and learn how to use Microsoft’s most valuable tool. In this course we’ll go over formatting, formulas such as VLOOKUP, subtotals, pivot tables, and more!